Today’s MPS is just not simplistic service contract but also complex information in terms of numbers: the analytics of each customer, each printer, each page used, maintaining technician team & inventory of spares, cartridges & providing high-level service. You are always on the edge. . It’s plain hard work, but if you don’t do it, someone else will. The gap between planning and execution is wide due to non-availability of vital information. Without these essential details the profit & client will slip through your fingers.
EasyMps ERP is designed specifically for Managed Print Service (MPS) industry to get imperative information at a click of a button. It’s a single Software that manages your entire business.. It helps you to lock in your customer and locks out your competition. It makes your contract business more valuable and changes your customer relationship from supplier to partner It is scalable & its workflow ensures minimum human errors.
Accounting
Basic Contract
Service Desk
HR /CRM
Alerts /Reports
Dashboard
Allow client to access service portal
Split charges to multiple departments
Define rules for invoicing
MPS Invoice
Define role and privilege of each user branch wise
Add Multiple branches for service module & Inventory
Mark product as New, Useable, Destroy
Branch wise inventory
Purchase order, Sales Order
Authorisation of sales order
Sales invoice
API to push data into “Tally”
List of companies who provide 3rd party support
Route call to 3rd party to complete the call
Stage wise production
Multi branch
Batch mode
Technician skill assessment
Assign & view tickets, make payment
Close service calls and generate call report without internet access
Paperless report with signature and images
It provides stage wise status of each ticket & location of technicians to service desk
Notification for new tickets & acceptance of parts received
Optimized code, Adaptive image compression, Pre-loading content
Simple interface to understand and navigate
It allows login access only to devices which are listed those preventing data leak
EasyMps app for technician can work in Offline or Online mode. If there is no internet connectivity at client’s place, technician can still use the app and close the ticket. Once online, data is synced with the main server.